- Initial Phone Interview or Walk-in Interview
- Panel Interview
- Identity & Employment Eligibility Verification
- Professional and Personal Reference Checks
- A Thorough and Professional Background Check
- Driving History
Managers
Letty, General Manager
General Manager: Letty T. - Letty has over 25 years experience working in logistics and customer service in both large corporations and small business. Letty’s top priority is ensuring every customer at TCA is 100% satisfied. Should you call The Cleaning Authority, Austin, chances are you’ll reach Letty, so don’t hesitate to say hello and let her know how we can be better.
Martha, Director of Training
Director of Training: Martha M. – Beginning as a Rookie House Cleaner and Team Member over five years ago, Martha has mastered every position at The Cleaning Authority, Austin. Though Martha’s regular customers were crushed when she was promoted to inspector in 2008, she continued to check-in on them. Martha and her inspectors ensure that every TCA team delivers the same level of quality her customers enjoyed.
Rebecca, Sales and Quality Assurance
Sales and Quality Assurance: Rebecca D. – With previous experience managing outreach for a church in Alabama as well as working in customer service for a large insurance corporation Rebecca brings integrity, courtesy, and a refreshing level of energy to TCA! You likely will meet Rebecca during your in home estimate and have the opportunity to experience her delightful demeanor.
TEAM MEMBERS
We believe The Cleaning Authority, Austin has the best team in the home cleaning industry. People and Purpose make our organization and our ability to consistently deliver a quality service, great. Very early on, we learned that good people are what makes a company special; the foundation of our business is cemented in this fact. We hire people, not pulses. That is why we screen nearly thirty applicants for every one that we hire. Each team member we hire goes through a rigorous process that includes:
After an employee is hired we want to make The Cleaning Authority, Austin a great place to work for all of our team members. We offer competitive pay, benefits, and an empowering work environment. Our team members are The Cleaning Authority’s greatest asset.
You like to see familiar faces. Our staff is comprised of mostly working moms. But they’ve been thoroughly trained, we’ve performed background checks, and most of our staff has been with us for years. Our Team Leaders all have over a year with us, and many have more than three years of service. We value our employees and pay a living wage. We provide competitive salaries, bonuses, and paid leave. We offer health and dental benefits and have an English as a Second Language class taught two nights each week and Saturday mornings.
To ensure consistency once you are a Cleaning Authority, Austin customer, we assign you to a specific team. Since our employees are paid hourly, we find they are more efficient in the home if we can keep their homes consistent. Customers like consistency and employees like having a consistent schedule.
While we try our best to keep team assignments consistent, we guarantee that we will never leave you hanging on cleaning day. If one of your regular cleaners is sick or on vacation, be assured we have fully trained backup cleaners on staff who can step right in, read your cleaning instructions and follow our system. In the event we are fully staffed these backup cleaners will be assigned to the busiest teams, so you may see a third cleaner on occasion.
