Complete Customer Satisfaction
Customer-centric + Quality Service + Continuing Education= Raving Fans.
Our number one priority is customer retention, thus our mission is to provide the highest quality house cleaning and to keep our customers totally satisfied. Without raving fans, our business is not sustainable. We pledge always to be open and fair in our dealings with all of our clients. We focus on our customers’ needs and work to earn their respect by building long-term relationships based on mutual trust and total customer satisfaction.
Customer satisfaction begins with our team members. We make it a point to meet with each and every prospective customer to ensure that the service being provided meets the expectations of each individual home. Every house, just like every person, is unique, so the personal relationship is critical to the long term success of the partnership. Once prospective customers hire The Cleaning Authority, Austin, our team strives to provide the level of professionalism and service that differentiates our service from others in our industry.
Our Complete Customer Satisfaction program of cleaning quality begins with the training of each employee. Not only do we commit 2 weeks of in depth training focused on our cleaning method as well as the use and application of all of our products and equipment, but we have also developed a second level of training certification. Our CPH (Certified Professional Housecleaner) program is meant not only as advanced reinforcement of our basic employee training, but also as a solid primer in customer service and satisfaction.
All of the training that takes place, both in the classroom and the field, is reinforced and supported on an on-going basis by our field inspectors and our Director of Training. This team of quality experts spends each day in the field working with teams and interacting with customers to ensure we remain committed to our goal of 100% customer satisfaction.
On the occasions when we do make mistakes (after all we’re human) we work to ensure a professional and expedient resolution. We offer all of our customers an unconditional Satisfaction Guarantee. Just call us and we will arrive, in person, within 24 hours to resolve any quality issue. We view these situations, not as a complaint, but as an opportunity. Any opportunity to be better at delivering the service you expect is an opportunity to further grow the relationship. And after all, a strong, long-term relationship is what we’re both looking for.
Please feel free to give us feedback via our Customer Feedback Survey.
Once you’re ready to hire arguably the best house cleaning service in Austin, Texas, request a quote or give us a call.
